Shipping & Returns

 

Customer Returns

 

Product returns are accepted on all new, unused and unaltered products within 15 days of receipt. Returns must include all original parts and materials and must be shipped back to us in an appropriate shipping box. A copy of the original invoice must be included inside the box and return code. We DO NOT accept returns of any electrical item.

 Return Instructions 

  1. Email customer service or call 1-(888) 415-8986 to receive a return code. We will need to know which items you are returning and the reason for the return.
  2. Repackage item(s), with the original invoice and mark the return code clearly on the outside of the box, and include a copy of the original invoice. Ship items to:
    8124 West Fwy, Fort Worth, TX 76108
  3. We will process your return when the merchandise is received and apply a refund using the payment method used in the original order.

 Return Restrictions

 For customer-initiated returns (except in cases of damaged or erroneous items), return shipping costs are the customer's responsibility. We cannot accept collect or COD shipping charges Royal Enfield of Fort Worth is not responsible for products lost or damaged in transit, so please pack the return item(s) carefully and use the appropriate tracking and insurance services for your carrier.

 Unless otherwise noted, a restocking fee of 20% will apply to unused merchandise returned after 15 days of receipt.  Please do not return used or altered merchandise to Royal Enfield of Fort Worth. A refund/exchange of non-salable merchandise will be refused and we will not be able to return the merchandise to you without you incurring additional shipping charges. We also will not accept any electrical parts or accessories

 

Shipping Conditions

As soon as any shipment leaves our facility , Royal Enfield of Fort Worth is no longer responsible for the state or location of the package or any damage that may have been inflicted on the package during the shipping process. Any issues with the package that are not a fault of Royal Enfield of Fort Worth (accompanied by pictures), should be taken up with the carrier in the form of a claim. Royal Enfield of Fort Worth is not responsible for filing this claim, the responsibility for filing a claim lies with the recipient.